Privacy Policy

1. Information We Collect

We collect the personal information we need to respond to you, deliver our services, and run our business. The information we collect generally falls into two categories.

Information you provide directly, including when you complete a form, book a strategy call, send an email, or engage us as a client:

• Your name and the name of your business
• Email address and phone number
• Your website address and details about your business and goals
• The content of any messages, enquiries, or briefs you send us
• Billing and payment details where you become a client

Information collected automatically when you visit our website, such as your IP address, browser type, device information, the pages you view, and the website you arrived from. This is collected through cookies and similar technologies (see Section 4). We do not seek to collect sensitive information, and ask that you do not send it to us unless it is necessary.

2. How We Collect Your Information

We collect personal information in a few different ways. Most of it comes directly from you when you contact us or work with us.

• Directly from you — through our contact and enquiry forms, strategy call bookings, email, phone, and during the course of providing our services
• Automatically — through cookies, analytics, and server logs when you browse our website
• From third parties — for example when you interact with our social media profiles, or where someone refers you to us

Where it is reasonable and practicable, we will collect your personal information directly from you.

3. How We Use Your Information

We use your personal information to provide our services and to operate, maintain, and improve our business. Specifically, we use it to:

• Respond to your enquiries and provide quotes and proposals
• Schedule and conduct strategy calls and consultations
• Deliver, manage, and improve the services you have engaged us for
• Process payments and maintain our business records
• Send you marketing or updates where you have consented, from which you can opt out at any time
• Understand how our website is used so we can improve it
• Meet our legal and regulatory obligations

We will only use your information for the purposes for which it was collected, for a directly related purpose you would reasonably expect, or where you have otherwise consented.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to function properly and to help us understand how visitors use it. Cookies are small text files stored on your device.

• Essential cookies that are necessary for the website to work
• Analytics cookies, such as those used by Google Analytics, that help us measure traffic and improve the site
• Marketing cookies that may be used to measure and improve our advertising

You can control or disable cookies through your browser settings. Please note that some parts of the website may not function as intended if you disable certain cookies.

5. Disclosure to Third Parties

We do not sell your personal information. We may share it with trusted third parties only where it is necessary to run our business and deliver our services.

• Service providers who support our operations, such as website hosting, analytics, email and marketing platforms, customer management, and payment processing
• Professional advisers such as accountants and legal advisers, where required
• Government bodies, regulators, or law enforcement where we are required or authorised by law

We take reasonable steps to ensure that any third party who handles your information is bound to protect it. Our website may also contain affiliate links to third-party products; if you follow one and provide information on that third party’s site, their privacy policy will apply, not ours.

6. Storage and Security of Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Information is held on secure systems operated by us or our reputable service providers.

While we work hard to protect your information, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. How Long We Keep Your Information

We keep your personal information only for as long as it is needed for the purposes set out in this policy, or for as long as we are required to keep it to meet legal, accounting, or reporting obligations. When information is no longer required, we take reasonable steps to destroy or de-identify it.

8. Overseas Disclosure

Some of the service providers we use may store or process data outside Australia. Where your information is disclosed overseas, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles and this policy.

9. Your Rights and Choices

You have rights over the personal information we hold about you. You can:

• Request access to the personal information we hold about you
• Ask us to correct information that is inaccurate, out of date, or incomplete
• Ask us to delete your information, where we are not required to keep it
• Opt out of marketing communications at any time using the unsubscribe link or by contacting us

To make a request, contact us using the details below. We may need to verify your identity first. If you are located in the European Union or United Kingdom, you may have additional rights under the GDPR, including the right to object to or restrict processing and the right to data portability. If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us, and you also have the right to complain to the Office of the Australian Information Commissioner (OAIC).

10. Children’s Privacy

Our website and services are intended for businesses and are not directed at children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

11. Third-Party Links

Our website may contain links to other websites, including the websites of tools and partners we recommend. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policy of any website you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will revise the “last updated” date at the top of this page. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy, or would like to access or correct your information or make a complaint, please contact us:

• TriOrbit Pty Ltd (ABN 50 688 689 223)
• Email: hello@triorbitdigital.com
• Post: 2/290 Boundary Street, Spring Hill, Queensland 4000, Australia

You can also reach us through our contact page.